We love questions!

Which product should you choose? How should you use it? At what age is it useful?

Because your well-being is unique, we have compiled all the answers to your questions to guide you in your quest for healthy aging.

Check out our FAQ and enjoy your experience with MyPureSkin to the fullest, with confidence and peace of mind.

Your questions about our product range

What is the difference between collagen and collagen peptides?

Collagen is the main constituent molecule of our tissues. It represents more than 85% of them. It is a so-called “macromolecule,” meaning that it is itself made up of other molecules, called peptides.

The major difference between collagen and peptides is their size and molecular weight. Collagen is a “large” molecule that will have a hard time crossing the intestinal barrier and therefore being useful to your body. Peptides are very small molecules, 150 times smaller than collagen, and are able to cross the intestinal barrier and correctly reach the places that need them. Thus, in the body, peptides will have a dual function:

– Stimulate fibroblasts, the cells responsible for collagen formation, to tell them to restart collagen production.

– Provide the fibroblasts with the raw material to produce this new collagen.

What is the molecular weight of your collagen peptides?

The molecular weight of collagen peptides is crucial because it affects how the body absorbs them. The lower the molecular weight, the more bioavailable they are and therefore the better they are absorbed by the body. Our collagen peptides have a molecular weight of only 2,000 Daltons.

This is the smallest molecular weight currently available for collagen peptides, regardless of the form chosen.

Where do your collagen peptides come from?

There are currently three main sources of collagen peptides: porcine collagen, bovine collagen, and marine collagen.

Our peptides are Swiss and come from marine collagen, i.e., from fish.

To manufacture our peptides, we only use the skin and scales of farmed fish from eco-friendly, nature-conscious farms.

Once the collagen has been extracted from the fish skin and scales, it is then hydrolyzed to be transformed into peptides.

Are your ingredients natural?

We prioritize natural forms of active ingredients whenever possible. In all our dietary supplements, we select the best ingredients.

Our active ingredients, such as collagen, hyaluronic acid, plant extracts, and superfoods, are entirely natural. As a result, all of the active ingredients in MyCollagenGlow, MyCollagenLift, and MyCollagenRepair are more than 99% natural.

The remaining 1% comes from some of our minerals and vitamins (particularly zinc and B vitamins) that cannot be directly extracted from plants and therefore cannot be considered “natural.” For these, we use active ingredients that are synthesized with the utmost care and perfectly match the natural version in order to guarantee you the best quality and effectiveness.

At what age should I start your treatments?

From around the age of 25, when the amount of collagen naturally synthesized by the body begins to decrease. It is therefore a good idea to compensate for this deficiency by adding complexes such as MyPureSkin products to your daily routine.

We recommend MyCollagenGlow from the age of 25 to preserve your skin and maintain collagen levels in the dermis. MyCollagenLift and MyCollagenRepair are recommended from the age of 30–35. They will help to redensify your skin and the collagen structure in the dermis, each through different active ingredients and actions.

How long does it take to feel the effects of your nutricosmetics?

The first effects are noticeable after 2–3 weeks, particularly on the surface of the skin. Optimal effects are felt after 3 months.

But beware, our products are not magic: it all depends on your lifestyle and metabolism.

Are there any contraindications to using your formulas?

There are no formal contraindications to the use of our formulas.

As a precautionary measure, however, we recommend that pregnant women, breastfeeding women, and people undergoing medical treatment seek medical advice.

I would like to try your products. Do you offer samples?

If you would like to try our products without purchasing a full box, please contact us by email at info@mypureskin.ch, indicating the product(s) you would like to sample and the address to which you would like us to send the sample(s).

Your questions about consuming our products

When should you consume your products during the day?

We recommend drinking our products in the morning, on an empty stomach, just before breakfast, or mid-morning, between breakfast and lunch.

Can your formulas be mixed with hot drinks such as coffee or tea?

If you want to fully enjoy the benefits of our formulas, we recommend that you stick to room temperature water.

The vitamins and antioxidants contained in our formulas are extremely sensitive to heat, and above a certain temperature (60–70°C), they will be destroyed and you will not be able to enjoy their benefits.

And with other drinks?

Yes, you can consume and mix our dietary supplements with other beverages, as long as they are fresh or at room temperature and non-carbonated.
For example, you can mix them with green smoothies, vegetable juices, etc.

How often should you take your nutricosmetics?

This is a tricky question, as it depends on your skin, your age, and the effects you are looking for. However, as a general rule, we recommend a minimum of three months of treatment, spaced out over one to three months depending on your age:

Before age 40: 3 months / twice a year

Between ages 40 and 50: 3 months / three times a year

After age 50: Continuous

Can we alternate treatments between your different products?

You can easily alternate between our different products. However, since cell renewal takes 21 to 28 days, we recommend using the same product for at least four consecutive weeks to fully benefit from all the active ingredients in each formula.

By alternating our products, you'll benefit from the synergy of each product's effects. This alternation can also help you address specific needs, depending on your lifestyle or the issues you're trying to address.

Can we also combine and consume your products simultaneously?

All our food supplements can be consumed simultaneously.
It is therefore entirely possible to mix several MyPureSkin products into your daily routine.

All our treatments have been designed to be able to be combined with each other without overdosing, so that you can fully benefit from all the advantages for your overall well-being.

Can I consume your products at the same time as other food supplements?

Yes, it's absolutely possible! The ingredients in our formulas do not pose any risk of overdose and do not negatively interact with other supplements.

So, for example, you can safely combine our products with magnesium, vitamin or probiotic cures.

I already use an anti-wrinkle cream, do I also need to take your food supplements?

Collagen makes up 85% of our skin. Present in very large quantities in the dermis (second layer of the skin), it preserves the elasticity and structure of the skin.

It is therefore in the dermis that skin aging begins, even before it becomes visible on the surface.

Unlike creams, which cannot transport active ingredients to the deeper layers of the skin, the active ingredients in our products work from the inside out.

They are carried by the blood to your deepest cells for plumped and smoothed skin from within.

We always recommend a holistic beauty routine: taking care of yourself inside and out. The results will be even more radiant.

Are your products suitable for a vegetarian or vegan diet?

No. Since the collagen peptides in our products are derived from fish, our products are not compatible with a vegetarian or vegan diet.

It is important to note that collagen is an exclusively animal protein, and there is no natural collagen of plant origin.

Are your products kosher/halal?

Yes. Since they do not contain bovine or porcine collagen, our products are compatible with kosher and halal diets, so you can enjoy them while respecting your beliefs.

What type of batteries should I use for the whisk?

Two AA batteries are required for our whisk (not included when ordering).

Your questions about orders and deliveries

How much is shipping ?

Standard delivery within the European Union is free.
Express delivery costs €9.
For other countries, such as the United States or the United Kingdom, delivery prices vary by country.

How long does it take for my order to be delivered?

Delivery time varies depending on the type of delivery chosen (standard or express) and the destination country.

Here are the delivery times in the European Union for information purposes:
– Express delivery: 1 to 2 working days
– Standard delivery: 2 to 4 working days

Will I pay customs fees on delivery?

If you order from a country within the European Union or a member of the Schengen Area, you will not have to pay any additional customs fees or taxes.

For all other countries, you will have to pay customs fees that vary depending on the amount of your order and the country of delivery.

I am a professional and would like to resell your products. How do I do this?

If you are a professional and would like to resell our products, we invite you to contact us directly at the following address: info@mypureskin.ch.
We will review your request before contacting you again and then approving or rejecting you as a reseller.

PureLovers Circle Loyalty Program

How can I earn points?

You can collect points in several ways:

– 1 point for each CHF spent on our store

– 10 points by subscribing to our newsletter

– 10 points by creating your customer account

– 10 points by entering your date of birth

– 50 points by sharing a before/after photo of your treatment

– 50 points for a short before/after video after 3 months of treatment

How can I use my points?

Your points can be exchanged for vouchers:

100 points = €20 voucher

200 points = €40 voucher

300 points = €60 voucher

You can use them directly when shopping online. Only one voucher can be used per order.

How does referral work?

Share your referral link or enter your friend's email address.

They will receive an email with your personalized link and a €15 discount code for their first purchase.

For each first purchase made by your referral, you earn €20.

You can copy your referral link from your personal space.

What are the program statuses and their benefits?

The PureLovers Circle program has three levels:

Pure Lover (0 points): 20 points offered upon registration and benefits all year round via discount vouchers and sponsorship

Pure Expert (500 points): 50 points offered, free delivery, early access to launches

Pure Ambassador (1200 points): 100 points offered, Exclusive Christmas offer, Free delivery for each order, A box of MyCollagenRepair offered.

Any other questions or need information?

For any specific questions or problems, please do not hesitate to contact us at info@mypureskin.ch.

We will be happy to help you! 💌